ZNAPS Inc. Official Response to Fraud Accusations

ZNAPS Inc. just released a statement to clarify the “fraudulent information” published by a local HK media.

Znaps Inc Clarification Towards Apple Daily’s Unfounded Report on 29 June and 30 June

(Hong Kong, 30 June 2016) The news titled as “Crowdfunding raising 18 million manufacturing magnetic cables. The brothers that didn’t shipped their coffee machines perviously.” posted on Apple Daily’s “Instant News” section, and published in the A2 section of Hong Kong’s news today (30 June), titled as “The brothers behind the intelligent coffee machine accused for making the same scam. Missing shipments for government-awarded and 18 million crowdfunded magnetic cable.”. These two news are inconsistent with facts and defaming. Our company would now clarify these important facts, and reserve the right to pursue the matter in court of law.

Statements to clarify are as follows:
(1) Znaps Inc is company registered in Ontario, Canada. Snaps Limited is the distributor of our company located in Hong Kong. Two companies do not share direct connection but business contact only.

(2) Znaps Inc is a independent operating start-up company and named Phiona Leung as the director. It does not manipulated in secret by any individuals, including the Zhao brothers reported by news.

(3) In June 2015, Znaps Inc uploaded the prototype and the concept of our first generation of Znaps Magnetic Adapter (Chinese translation: magnetic adapter) to US’s crowdfunding site Kickstarter and started crowdfunding. That crowdfunding received supports from 70,122 backers, raising $3,007,370 Canadian Dollars (around $18,000,000 Hong Kong Dollars). After that, Znaps immediately started R&D and begin the production flow of the first generation’s Znaps Magnetic Adapter.

(4) In September 2015, Znaps Inc released the first generation’s Znaps Magnetic Adapter (attachment 1) and sold to the global market via two dealers. It is not difficult to find the first generation’s Znaps Magnetic Adapter labelled with “powered by Znaps” in Hong Kong.

(5) In November 2015 to December 2015, Znaps Magnetic Adapter developed by Znaps Inc was upgraded to the second generation of Znaps Magnetic Adapter (attachment 2). However number of backers suggested for improvements when this model was showcased on Kickstarter. Then, Znaps Inc called for a vote on whether to start shipping the products or make further improvements. As the result, 95% of the voters agreed that there was no need to ship the products immediately (attachment 3), and make further improvements on related products.

(6) In January 2016, the dealer Znaps Limited represented under Znaps Inc to participate in the Hong Kong ICT Awards’s ICT Startup Grand Award category for product promotion. This category required participants to join as a company, with it’s products released to the market 3 months before the competition. Since Znaps Limited is a company registered in December 2015, thus Znaps Limited revealed its business contact with Znaps Inc in the participation form, clearly described the first generation’s Znaps Magnetic Adapter developed and manufactured under Znaps Inc and the products were sold to 138 countries via dealers without concealing any facts. Finally, Znaps Limited representing Znaps Inc was accepted to enter the competition, and received the bronze award under the Hong Kong ICT Awards’s ICT Startup Grand Award.

(7) In February 2016, Znaps Inc shipped the second generation’s Znaps Magnetic Adapter to 500 backers (attachment 4). Furthermore, the second shipment with a total of 10,000 Znaps Magnetic Adapter is to be delivered in July this year.

For any accusation of Znaps Inc “taking the money without shipping the product”, violations in participating the Hong Kong ICT Award and those unfounded reports. Our company deeply regret on these, and reserve the right to pursue the matter in court of law.

End

“Tactics Marketing Communications Limited” is entrusted by Znaps Inc to distribute this press release.

Enquiry
Suet Lai, Woo
Mobile: 9430-0999
Email: shirleywoo@tacticsme.com

This has been translated to English by Tsang Ka Chun‎ on Facebook.

 

They also released these images to support their good intentions:

 

What do you guys think?

Let us know in the comments below!

Jon S

Fan of everything tech, I like buying gadgets and trying them out. Football lover and adrenaline junkie.

  • Marco Tonoli

    they are scam. and if not…. they’re too late same device ready e buied many weeks ago. Now is too late and they not honor promise.
    #NEVERKICKSTARTERAGAIN and never ZNAP. Hope someone knock at your door.

  • Alice Dum

    In one of their response to question why Hong Kong Government has granted them an ICT award, their explanation is that Znaps Limited (a Hong Kong company) is representing Znaps Inc. (a Canadian company) to apply the award, while the Award supposed to be given to a HK based company. And they were keep on repeating that Znaps Ltd is a distributor and there is no parent-child relationship with Znaps Inc.

    Interesting thing, if I am reselling Apple products, can I setup a company Apple Limited ? How about Sony Limited ?

  • Gamer

    Znaps never delivered any product to their backers. In my opinion they just took the money and went on a long vacation.

    Phiona Leung (Business) Financial and business background with 2 years’ experience working in information technology. I hope she falls from the 5th floor window.

    Brian Chan (Design) Product design background and has spent the past 6 years working on several projects with manufacturers in. Hope his house burns down.

    China Martin Cheng (Technical) Electrical Engineering background specializing in circuit board design with 10 years’ experience. Hope someone breaks both his legs.

    James Lam (Technical, manufacturer’s side) Electronic Engineering background with 20 years’ experience in manufacturing in China. Hope he gets a clod.

  • Do not buy from ZNAPS

    The bottom line is: do NOT buy anything from ZNAPS.
    I had a very bad experience with them and I have to share it so that people won’t go through what I went through.

    Here is my experience:

    The company is in Hong Kong. Just imagine the hassle you have to go through if your order goes wrong. I bought two lighting sets with extra adapters ($61). About a week after I placed my order, I still haven’t received shipping confirmation. I contacted them though their online submission asking when will my order be shipped. No reply. After about another week, I contacted them again. No reply. Not only bad customer services, but no customer services at all. I have thought about canceling my order after getting no response, but I do not know how to cancel it. Eventually, 16 days later, I received a confirmation of shipment. I was happy at that point. After I received my products, I couldn’t wait to try them. I was extremely disappointed. The magnet for both sets I bought is very weak (Do not believe the video they posted). You cannot move your phone around because the magnet charge will simply disconnect itself from simple and light movements of you phone (the magnet is able to lift your phone up if you try very carefully to lift up the cable, but the reality is that you cannot move your phone around if you want the magnet charger to stick to your phone). The finish of the product is of very poor quality. It looks extremely different from their online pictures and videos. The worst disappointment is that they DO NOT WORK. Both of them won’t charge my phone. I contacted the seller through PayPal and asked for a refund. They said that they will issues a refund if I can provide proof. So I took pictures that shows when connected (indicated by the led light on the connecter), there is no charging icon on both my phone and iPad. And iTunes will not recognize my devices. (The entire course of communication is frustrating but I will skip every details). A week later they responded and asked me to take a video and send them the video, and said that they want to share the video with the manufacture company to improve the quality control of their products. I did not feel like it was my responsibility as a customer to help them improve the quality control of their products, not to mention the frustrating communications I have had with them. So I am not willing to waste any extra time dealing with them on this issues, I escalated my case to PayPal.

  • Craig

    So far, they’ve delivered nothing. And don’t plan to deliver to backers.

    Instead they are sending emails about some future refund. No refund so far. Scam Hong Kong company.

    Very last Kickstarter project. This is the second one that went belly up and failed to deliver (though selling product via their website).

    Also, there is a Change.org petition to get Kickstarter involved (though my emails to them so far have not been answered). Perhaps they are realizing this whole crowdfunded scheme is just that: a scheme. One fraud after another.

  • Marcelo Ceglia

    This is a very bad announcements to Honk Kong industry, bad announcements for the country, and for the Crowdfunding Industry! They must be everely punished…

  • Joshua DellaPorte

    Znaps has still delivered nothing to kickstarter backers. I have not seen one comment saying any person has received anything. They are also not making an effort to communicate with us, the backers.

  • lesiena1

    IS THERE A LAW THAT HELPS CONSUMER FIGHT INTERNET SALES “SCAMMERS”!? they had my order for 1 year now, but suddently lost it! order #11610 now i’m out of $69.00 over 20 email exchanges with excuses then lost the number. Shame on me for helping Kickstarter!

    • Jason Kunst

      i am in he same bought!